Terms of service

General Terms and Conditions

These General Terms and Conditions (the “Terms”) govern the rights and obligations of the buyer (the “Buyer”) and the company Verra Science s.r.o., Company ID: 09231285, VAT ID: CZ09231285, with its registered office at Běhounská 5/18, Brno-město, 602 00 Brno, registered in the Commercial Register maintained by the Regional Court in Brno under file no. C 117956 (the “Seller”), in the context of contractual relationships concluded via the online store available at https://getverra.com/.

Contact details:
Phone: +420 777 828 585
E-mail: veronika@verra.cz

All information regarding the processing of personal data is included in the Privacy Policy, available [here].

Communication between the Buyer and Seller takes place primarily remotely. Therefore, contracts will be concluded using remote communication tools, enabling both parties to reach an agreement without being physically present.

Definitions

Price – the monetary amount for Goods, including packaging and/or a Verra Webinar;

Shipping Fee – the monetary amount for the delivery of Goods;

Total Price – the sum of the Price and the Shipping Fee;

VAT – value-added tax pursuant to applicable legal regulations;

E-shop – the online store operated at https://getverra.com/, where Goods may be purchased and/or Verra Webinars may be ordered;

Invoice – the tax document issued in accordance with VAT legislation for the Total Price;

Order – an irrevocable offer to conclude a contract for the purchase of Goods and/or provision of services in the form of a Verra Webinar;

Contract – the purchase contract and/or service agreement concluded based on a properly completed Order submitted through the E-shop, effective upon the Buyer receiving Order confirmation from the Seller;

User Account – an account created based on the Buyer’s provided details, enabling storage of submitted data and history of Orders and Contracts;

Goods – all tangible items available for purchase on the E-shop;

Verra Webinar – a service consisting of a live online communication session operated by the Seller, accessible via a web browser. These Terms apply exclusively to webinars provided by the Seller and not to those of third parties.

General Provisions

When purchasing Goods and/or ordering a Verra Webinar, the Buyer is obligated to provide accurate and truthful information. The Seller shall consider the information provided within the Order to be correct and complete.

Contract Formation

Contracts may be concluded in Czech, German, or English.
Contracts are concluded remotely via the E-shop. The Buyer is responsible for any costs incurred when using remote communication tools, which should not differ from the standard rates (such as internet access). No additional fees beyond the Total Price should be expected. By submitting an Order, the Buyer agrees to the Seller’s use of remote communication tools.
To form a Contract, the Buyer must create an Order proposal on the E-shop, including:
Details of the selected Goods and/or Verra Webinar (selected via the “Add to Cart” button);
Price, Shipping Fee, packaging cost, method of payment for the Total Price, and desired delivery method. These details are entered during the Order proposal process. Price components will be displayed in the “Cart” based on the selected items and delivery method;
Buyer identification details needed for delivery and/or granting webinar access and issuing the Invoice – namely full name, delivery address, phone number, and email address.
The Buyer may modify and review the Order proposal before finalizing it. Once reviewed, the Order is submitted by clicking the “Order” button. Prior to doing so, the Buyer must confirm acknowledgment and acceptance of these Terms by ticking a checkbox – otherwise, the Order cannot be submitted. After clicking “Order,” all entered information is sent to the Seller.

The Seller is obliged to confirm receipt of the Order without undue delay by sending an email to the address provided by the Buyer. The confirmation will include a summary of the Order and these Terms. The Contract is concluded upon confirmation of the Order by the Seller. The Terms effective on the date of the Order form an integral part of the Contract.
The Seller reserves the right to reject the Order, particularly if the Goods or Verra Webinar are unavailable. The Buyer will be informed accordingly.
If the E-shop or the Order proposal contains an obviously incorrect Price, the Seller is not obligated to deliver the Goods and/or provide the Verra Webinar at that Price, even if an Order confirmation has already been sent and a Contract concluded. In such a case, the Seller will promptly contact the Buyer with an updated offer. The new Contract is concluded once the Buyer accepts the revised offer. If the Buyer does not accept the offer within 3 days, the Seller is entitled to withdraw from the concluded Contract. An evidently incorrect Price includes, for example, a Price that significantly deviates from standard market prices or contains a numerical error.
Upon conclusion of the Contract, the Buyer is obligated to pay the Total Price.
The Seller may offer discounts for purchasing Goods or Verra Webinars. To apply a discount, the Buyer must enter the discount code in the “Promo Code” field during the Order proposal process. If the code is recognized by the E-shop, the discount will be applied to the Goods and/or Verra Webinar.

User Account

A Buyer who is over 18 years of age may access their User Account upon registration through the E-shop.
When registering a User Account, the Buyer is obligated to provide accurate and truthful information and to update it in the event of any changes.
Access to the User Account is secured by a username and password. The Buyer is responsible for maintaining the confidentiality of these credentials and must not disclose them to any third party. The Seller bears no responsibility for any misuse of these credentials.
The User Account is personal, and the Buyer is not permitted to allow third parties to use it.
The User Account may be canceled, particularly if the Buyer does not use it for more than one year (i.e., has not logged in for one year since the last login), or in the event of a breach of contractual obligations. The User Account may also be used, upon agreement with the Seller, to amend the Contract. Additionally, the Seller may use the User Account to allocate loyalty points or similar benefits.
The User Account may not be available continuously, especially due to necessary maintenance of hardware and software systems.
Buyers who create a User Account may participate in any bonus programs offered by the Seller, the terms of which will be published on the E-shop.

Pricing and Payment Terms, Retention of Title

Prices are always listed in EUR on the E-shop, in the Order proposal, and in the Contract. In the event of a discrepancy between the price listed on the E-shop and the one in the Order proposal, the price specified in the Order proposal shall prevail and will be identical to the price stated in the Contract. The Order proposal will also specify the Shipping Fee or the conditions under which shipping is free.
The Total Price is inclusive of VAT and all other statutory fees. For sales or provision of Verra Webinars to countries outside the European Union, VAT is not charged.
The Buyer must pay the Total Price after the Contract is concluded and before the Goods are handed over or the Verra Webinar is provided. The payment can be made by the following methods:
Bank transfer: The Seller will provide the payment details in the Order confirmation. In this case, the Total Price is due no later than 14 days after the Contract is concluded.
Online card payment: Payment is processed via the GP webpay gateway and is subject to the terms of that payment provider (link to be provided). The Total Price is due immediately upon payment.
Apple Pay or Google Pay: The Buyer will be prompted to confirm payment using a card saved in their Apple or Google Pay application. The Total Price is due immediately upon payment.
The Buyer agrees to receive the Invoice in electronic form, which will be sent to the Buyer’s email address after the Total Price is paid.
Ownership of the Goods transfers to the Buyer only after full payment of the Total Price. For bank transfers, this occurs once the funds are credited to the Seller’s account. For all other payment methods, ownership transfers at the moment of payment completion.

Delivery of Goods and Transfer of Risk

The Goods will be delivered using the method selected by the Buyer, with the following options available:
Personal collection at Zásilkovna s.r.o. pick-up points;
Delivery via GLS courier service or Olicon courier service;
Delivery via postal service providers if the delivery address is outside the Czech Republic and delivery by GLS is not possible.
Goods can be delivered to selected countries worldwide. The Shipping Fee and delivery time will be adjusted based on the entered delivery address.
The delivery time depends on product availability, the delivery address, and the selected delivery and payment method. The estimated delivery time will be communicated to the Buyer in the Order confirmation. The time displayed on the E-shop is indicative only and may differ from the actual delivery time.
The delivery period starts on the business day following the receipt of the Total Price in the Seller’s bank account. The exact delivery time also depends on the terms of the collection point operator, courier service provider, or postal service.
After receiving the Goods from a pick-up point, courier, or postal service provider, the Buyer is obliged to inspect the packaging for damage. If any defects are found, the Buyer must immediately notify the relevant collection point, courier, or postal provider and the Seller at:
Email: veronika@verra.cz
If the packaging shows signs of unauthorized tampering or forced entry, the Buyer is not obliged to accept the Goods.
If the Buyer fails to accept the Goods, except in cases referred to in Article 6.5 of the Terms, it does not constitute a breach of the Seller’s obligation to deliver. Such non-acceptance shall not be deemed a withdrawal from the Contract. In this case, the Seller is entitled to withdraw from the Contract due to material breach. If the Seller exercises this right, the withdrawal becomes effective on the day it is delivered to the Buyer. Withdrawal does not affect the Seller’s right to recover the Shipping Fee or claim damages, if applicable.
If redelivery is required due to reasons on the Buyer’s side, or if delivery is to be made differently than originally agreed, the Buyer must cover the costs associated with redelivery. The Seller will send payment details for these costs to the email address specified in the Contract. The payment is due within 14 days from the email’s delivery.
The risk of damage to the Goods passes to the Buyer at the moment the Goods are received. If the Buyer fails to take possession of the Goods (except as set out in Article 6.5), the risk transfers to the Buyer at the moment the Buyer had the opportunity to take possession but did not do so. Once the risk has passed, the Buyer bears all consequences related to loss, destruction, damage, or any form of devaluation of the Goods.
If the Goods were not marked as in stock on the E-shop and an estimated availability period was indicated, the Seller commits to inform the Buyer of the following:
Unexpected production delays, in which case the Seller will provide a new estimated availability date or inform the Buyer that the Goods cannot be delivered;
Delays from suppliers, in which case the Seller will provide a new estimated delivery date.
If the Seller is unable to deliver the Goods within 30 days after the delivery period stated in the Order confirmation, for any reason, the Seller is entitled to withdraw from the Contract.

Verra Webinar

The Seller offers its own Verra Webinars, as well as webinars provided by its partners. Only Verra Webinars offered directly by the Seller can be ordered via the E-shop. For partner webinars, clicking the "Purchase" button will redirect the Buyer to the relevant partner's website. In such cases, the contractual relationship for the webinar is established directly between the Buyer and the partner. The Seller assumes no obligations or liability in these cases.
If the Buyer pays the Total Price for a Verra Webinar no later than the day before the scheduled date of the Webinar, they will receive login instructions and access credentials on the day of the Webinar via the email address provided in the Order.
The Verra Webinar is conducted live via an online platform, typically ZOOM. The Buyer will receive an invitation by email, including instructions for logging in and a link to access the Webinar. No application download is required—access is available through a standard web browser (e.g., Google Chrome, Safari, Firefox). The Buyer will also have access to a recording of the Webinar for 24 hours after the live session via the provided link.
The technical requirements for accessing the Webinar are described in both the Webinar’s product description and the Order confirmation. The Webinar can be accessed via mobile device or computer, with an internet connection being required.
The Seller reserves the right to make changes to the lecturer, program, or date of the Verra Webinar due to operational or organizational reasons. In such cases, the Buyer will be promptly informed via email and may withdraw from the Contract at any time before the Webinar takes place.

Defective Performance Rights

The Seller is liable for ensuring that at the time the risk of damage to the Goods passes to the Buyer (as per Article 6.8 of the Terms), the Goods are free of defects, and in particular that:

they possess the properties agreed upon by the parties, or if not expressly agreed, such properties as described in the product description or that can reasonably be expected given the nature of the Goods;
they are suitable for the purpose stated by the Seller or for customary use of such Goods;
they are delivered in the correct quantity and weight;
they correspond in quality or execution to any agreed sample, if applicable;
they meet the legal requirements;
they are not encumbered by third-party rights.

If a defect appears within one month of delivery, it is presumed that the Goods were already defective upon receipt. The minimum shelf life of the Goods is indicated on the packaging.

The Seller is also liable for ensuring that a Verra Webinar is provided without defects, particularly that:

it matches the description in the Contract or on the E-shop;
it is delivered on the agreed date and through the agreed online platform.

If the Goods are defective (particularly if the criteria in Article 8.1 are not met), or if the Verra Webinar is defective (e.g. if the conditions in Article 8.3 are not fulfilled), the Buyer has the right to report the defect and exercise their rights by sending an email or letter to the Seller at the contact details provided. The Buyer may use a template complaint form provided as Annex No. 1 to the Terms. When making a claim, the Buyer must specify the preferred remedy, which cannot be changed later without the Seller’s consent (except as per Article 8.5).

The Seller will handle the complaint in accordance with the asserted claim. If the Buyer fails to choose a remedy, the rights in Article 8.6 apply even in cases of material breach.

Material Breach of Contract

In case of a material breach, the Buyer has the right to:

remedy the defect by:

(i) delivery of new defect-free Goods,
(ii) delivery of the missing parts, or
(iii) provision of a new Verra Webinar;

repair of the Goods;
a reasonable discount from the Price of the Goods or Webinar;
withdrawal from the Contract.

If the Buyer selects remedies (a) or (b) and the Seller fails to resolve the issue within a reasonable period or informs the Buyer it will not do so, the Buyer then has the rights under (c) and (d), even if not originally requested. If the Seller determines that repair is not possible, they must inform the Buyer and allow selection of an alternative remedy.

Non-Material Breach of Contract

In case of a non-material breach, the Buyer has the right to:

remedy the defect by:

(i) delivery of new defect-free Goods,
(ii) delivery of the missing parts, or
(iii) provision of a new Verra Webinar;

repair of the Goods;
a reasonable discount from the Price of the Goods or Webinar.

If the Seller does not remedy the defect in time or refuses to do so, the Buyer may withdraw from the Contract. The Buyer may also withdraw if the Goods cannot be properly used due to repeated defects after repair or multiple defects at once.

In both material and non-material breaches, the Buyer cannot withdraw from the Contract or demand replacement Goods if unable to return the Goods in the condition received. This does not apply if:

the condition changed as a result of inspection to identify the defect;
the Goods were used before the defect appeared;
the inability to return the Goods in original condition was not caused by the Buyer;
the Buyer consumed, sold, or altered the Goods during normal use prior to discovering the defect. In such cases, the Buyer must return what can be returned, and the refund will be reduced proportionally.

The Seller undertakes to confirm receipt of the complaint to the Buyer within 3 days, stating the date received and estimated processing time. The complaint will be processed without undue delay, no later than 30 days after receipt, unless an extension is mutually agreed. If this deadline is missed, the Buyer has the right to withdraw from the Contract.

The Seller will inform the Buyer of the complaint outcome by email. If the complaint is justified, the Buyer is entitled to reimbursement of reasonable costs incurred. These must be evidenced (e.g. with receipts or shipping confirmations). If new Goods are delivered as a remedy, the Buyer must return the original Goods, with return costs covered by the Seller.

The assertion of defective performance rights and complaints are governed by Sections 1810 et seq., 1820 et seq., and 2099 et seq. of the Czech Civil Code, as well as the Consumer Protection Act.

If the Buyer is a business customer, they must notify the Seller of defects without undue delay, no later than 3 days after receiving the Goods or the Webinar.

If the Buyer is a consumer, they may claim defects that appear within 24 months of receiving the Goods. If a use-by date is specified on the Goods, packaging, instructions, or advertisement, the Buyer is entitled to warranty rights for that specified period under Section 2165(2) in conjunction with Sections 2113–2117 of the Civil Code. In this case, the 24-month rule does not apply.

Defect-related rights do not apply in the following cases:

for Goods sold at a lower price due to a defect for which the discount was agreed;
for wear and tear resulting from normal use;
for used Goods if the defect corresponds to the level of wear present at the time of receipt;
where the defect follows from the nature of the Goods;
if the Buyer knew about the Verra Webinar defect prior to its delivery.

Six-Month Regimen

If the Buyer purchases the product Verra Komplex – Six-Month Regimen, they may return the product to the Seller’s address no later than 30 days after payment of the Total Price. To be eligible for a refund, the product must be returned in its original, undamaged packaging.

Withdrawal from the Contract

Withdrawal from the Contract may occur for the reasons and in the manner set out in this article, or in other provisions of the Terms where the possibility of withdrawal is expressly stated.

If the Buyer is a consumer, they have the right to withdraw from the Contract without giving any reason within 14 days of receiving the Goods, in accordance with Section 1829 of the Civil Code. If the Contract covers multiple items or deliveries, the withdrawal period starts from the date of receipt of the last item. If the Contract involves regular or repeated deliveries, the withdrawal period begins on the date of the first delivery.

The Buyer may withdraw from the Contract in any demonstrable manner (e.g. via email or letter sent to the Seller’s contact address). A sample withdrawal form (Annex No. 2 of the Terms) is available for this purpose.

However, the Buyer cannot withdraw from the Contract in the following cases:

the Goods are perishable;
the Goods were delivered in sealed packaging and have been unsealed, making them unsuitable for return for hygiene reasons;

the contract involves the delivery of digital content (e.g. Verra Webinar) not provided on a tangible medium, if the delivery began with the Buyer’s prior express consent before the withdrawal period expired, and the Seller has informed the Buyer they have no right to withdraw.

The 14-day withdrawal period is deemed met if the Buyer sends the withdrawal notice within the period.

In the event of withdrawal, the Price will be refunded within 14 days from the effective date of withdrawal to the account from which the payment was made or another account specified in the withdrawal form. However, the Seller is not obliged to refund before receiving the returned Goods or proof that the Goods were shipped back.

If withdrawal is based on Article 10.2 of the Terms, the Buyer must return the Goods within 14 days of withdrawal and bears the cost of returning the Goods. The Buyer is entitled to reimbursement of the delivery fee, but only up to the amount of the cheapest delivery method offered. If withdrawal is due to the Seller’s breach of the Contract, the Seller will also reimburse return shipping costs, again up to the value of the cheapest delivery method.

The Buyer is liable for damage if the Goods were handled in a way inconsistent with their nature and characteristics. Any damages will be invoiced to the Buyer after the Goods are returned and payable within 14 days. If the Seller has not yet refunded the Price, they may offset the claim for damages against the refund.

The Seller may withdraw from the Contract at any time before delivering the Goods if there are objective reasons the Goods cannot be delivered or the Verra Webinar cannot be provided (especially due to third-party issues or the nature of the product/service), even before the deadline in Article 6.10. The Seller may also withdraw if the Buyer has knowingly provided incorrect information. If the Buyer is a business, the Seller may withdraw from the Contract at any time without cause.

Intellectual Property Rights

The Buyer acknowledges that the software, layout, design, graphics, and other components of the E-shop (including product photographs), as well as all content of the Verra Webinars, are protected by copyright law. These may not be copied, modified, downloaded, published, or otherwise used without the Seller’s consent.

The Buyer agrees not to undertake any actions that would enable them or third parties to improperly interfere with or misuse any part of the E-shop that could cause harm to the E-shop or its users. The Buyer also agrees not to use the E-shop for unlawful activities or access it using bots, spiders, or other automated tools, except for search engine indexing.

Webinar recordings are intended solely for personal use by individuals. Use by commercial entities, sharing with third parties, public dissemination, or any other misuse is strictly prohibited and constitutes a breach of these Terms.

Consumer Dispute Resolution

If the Buyer is a consumer, they have the right to out-of-court settlement of consumer disputes arising from the Contract under the Consumer Protection Act. In such cases, the Buyer may contact:

Czech Trade Inspection Authority (ČOI)
ADR Department, Central Inspectorate
Štěpánská 15, 120 00 Prague 2
Email: adr@coi.cz
Website: adr.coi.cz

Out-of-court proceedings can be initiated only upon the Buyer’s request and only if the dispute has not been resolved directly with the Seller. The request must be submitted no later than one year after the Buyer first exercised the disputed right with the Seller.

The Buyer may also initiate online dispute resolution via the EU platform: ec.europa.eu/consumers/odr.

Final Provisions

The Contract and these Terms are governed by the laws of the Czech Republic. The UN Convention on Contracts for the International Sale of Goods does not apply if the Buyer is a business entity.

Any disputes arising from the Contract shall be subject to the jurisdiction of Czech courts.

All written correspondence will be delivered by email. The Seller’s contact email is listed in the identification details. The Seller will send correspondence to the Buyer’s email as specified in the Contract, Order, User Account, or used for previous communication.

The Contract may only be amended in writing by mutual agreement. However, the Seller may unilaterally amend these Terms for future contracts. Such changes will not affect existing Contracts. Notice of changes will be sent to the Buyer’s email at least 14 days in advance. If the Buyer does not terminate a standing Contract within 14 days, the new Terms become part of the Contract and will apply to subsequent deliveries. The notice period is two months.

In cases of force majeure or unforeseeable events (e.g. natural disasters, pandemics, operational failures, supplier issues), the Seller is not liable for damages caused as a result. If such a situation lasts more than 10 days, both parties may withdraw from the Contract.

The Terms include:

Annex 1: Sample Complaint Form
Annex 2: Sample Withdrawal Form

The Contract, including the Terms, is archived electronically by the Seller and is not accessible to the Buyer. However, the Buyer will always receive these Terms and an Order confirmation by email, ensuring access to the Contract.

The Seller is not subject to any codes of conduct within the meaning of Section 1826(1)(g) of the Civil Code.

These Terms are effective as of February 17, 2022.

Annex No. 1 | Complaint Form

Recipient: Verra Science s.r.o.
Verra Science s.r.o. (Ketomix premises)
Na Kocandě 401/23
Přezletice, 250 73
Czech Republic

Submission of Complaint

Date of Contract Conclusion:

Full Name:

Address:

Email Address:

Product Being Complained About:

Description of the Defect (Goods / Verra Webinar):

Preferred Method of Complaint Resolution (or bank account number for a potential refund):

I also request confirmation of the submission of this complaint, including the date of its submission, the content of the complaint, my claim, the date, and method of resolution.

Date:

Signature:

Annex No. 2 | Withdrawal from Contract Form

Recipient: Verra Science s.r.o.
Verra Science s.r.o. (Ketomix premises)
Na Kocandě 401/23
Přezletice, 250 73
Czech Republic

I hereby declare that I am withdrawing from the Contract:

Date of Contract Conclusion:

Full Name:

Address:

Email Address:

Description of Goods / Verra Webinar subject to the Contract:

Reason for Withdrawal:

Preferred Method of Refund (or bank account number):

Date:

Signature: